Would love some suggestions. Every time they come out they switch the box and i am still having issues. They are the worst in customer service and support. I never had this issue with the old boxes. Does anyone know how to fix this issue?
Then plug in the Master DVR only. Once that DVR is operating correctly allow minutes to boot up , plug in a Slave controller. Once that slave is working correctly, plug in another slave controller. After all devices are plugged back into power and operating, hopefully you will see a perfect picture son all units! Thank you for your reply but its not the snow that is the issue. Time Warner has said this is due to the IR signal in the TV interfering with their box signal, to where the box wont even work unless i turn off the TV and turn in back on.
I have never experienced this type of problem. There are a few simple things you can try, to temporarily eliminate the alleged IR interference. This will cause the box to ignore any alleged IR signal from your TV.
While this may not be the permanent solution you choose, it will enable you to positively determine whether IR from your TV is really affecting the sensor , or not. It would not respond to any command from the Time Warner remote. I solved it completely by buying an inexpensive Logitech IR extender. I bought one through Amazon. It retransmits the desirable IR signal so powerfully, it overwhelms any other IR in the area, and your commands get through.
Just got the DCX and it no longer shows when playing recorded shows the time of the show or how much time is left when you play it back or pause it. Is there a way to get that. Is there a settings screen we can use to do that? Would a complete reboot fix that? Apparently it just does not do that or TW forgot to program it to do so, generally being complete idiots. And to Time elapsed numbers, just Length of recording and the percent played bar. Yep, sucks. I just got this box and the clock is brighter than ANY cable box I have had before it.
When trying to set a series recording it will not let me select the channel. For example i tried to record the survivor show series and the channel is channel 5 but i have hd channels. How do you pick the hd without have to scroll through the guide to record. Issues with rain and snow here with directv signal. I can only record in one room!!!! I have to get up get dressed go downstairs go to that room and either take over the TV if someone else is already watching it or interrupt who ever is in that room to record my show!!!!!!
How can they be so out of date with their technology. Has anyone else had this problem and have a solution? I was able to keep my existing remote. In general it seems that their remotes tend to be universal so I would try using your existing remote. I believe you can also reprogram the remote if needed for support of different hardware. It will work , and I had it working until I exchanged a box and it broke.
I had several issues installing these in 2 different locations in my house. Turns out I needed the enhanced Arris model, and my wife is happy with the older Scientific Atlanta. Both work fine off a 2-way cable splitter. I hope this helps in your decision process. Do you have any idea how I could go about finding the boxes software version number? I just upgraded two rooms to these new boxes neither using the multi-room DVR service and the model numbers on both boxes are the same, but one lists the recorded programs with the same style menu as my old box while the other has a new menu layout that I much prefer instead of listing each individual recording by date recorded, it groups TV series together.
The first page of the diagnostics menu will list the software version right at the top of the summary information page. The boxes should automatically update to the latest release of software when they boot up.
You can attempt to trigger a software update by unplugging power to the cable box and reconnecting it. Having 2 TB total space plus 6 tuners would be great. Melissa, did you ever solve this problem? I just got the Arris and am having the same problem. Very frustrating!
I recommend turning the Dolby volume setting on. This will enable several volume optimizations designed to keep the volume levels consistent and true to the original source.
Any ideas? It allowed me to set up multiple recordings of a series easily. Hope this solves it for you, too! I feel like I am in a time warp. Whats up with this give the customers the new equipment you wonder why so many are going to Direct TV give them the current updated equipment and maybe this would not happen..
I would say less than 24 hours of recorded stuff and its full this is crazy. I think Cox in California has this box 12 years ago. Step it up or you will lose me as a new customer. This setting controls the dynamic range of the audio. Setting the range to wide increases the range between the quietest sound and the loudest sound.
When set to narrow the range decreases making soft sounds louder and loud sounds softer. You may want to experiment with it to see what works best for you. Thanks all for the info. Question: Is there an option, when recording a series, to record new episodes only? Thanks Gary. It appears that, as you say, it records late-night programs without the blue Power light on.
Apparently it powers on automatically to record a late night program. Any updates with the pip function? We really miss this feature especially when watching sports. Do you know if any options besides a downgrade to another box.
I traded it out for the Cisco box and it work like it should but then I needed that box traded out due to issues so I got the Arris again and the ARC does not work. Does anyone know if there is a way to fix this?
I assumed you meant if the cable service was interrupted. I have Time Warner. Sam I used a flashligt to try and locate the IR reciever port. Is it the opaque rounded cornered rectangle left of the center panel?
Have rebooted with no change. Have this model new in January When watching DVR playback, can you set it to continue playing a continuous stream of a show? I really miss that feature, especially since my remote works half the time I push a button even with new batteries. I can still get some recorded, but not all. If anyone knows how I can keep recording my shows I would appreciate it. In addition, the screen may go black for a few seconds and then relocks.
What do you think? I solved this problem by asking a tech in his truck stopped by a pole about splitters and he recommended using only the splitters TWC uses. I lose recorded shows by just switching away to a broadcast channel. This did not happening with old box. Does anyone know how to pair a rf remote to the ? The Arris manual says it should. Idiot finally gave me some strange instructions on how to hook up rca connectors when I gave up on him. With my Moxi I was able to fast forward and press Play after a commercial and it would stop and play at the frame I wanted.
What happens for me when I speed through a commercial and then press Play it seems to be programmed to play part of the last commercial—or, several seconds forward into the program being watched which requires reversing and trying to catch the first frames after the commercial.
The problem remains. I pause a program when it comes to a commercial. Then when I try to fast forward through the commercial I press the Play button when I see the commercial ending and it starts to play at least a minute into the program. I then have to back and forward to pick up at the very end of the commercial.
Can someone tell me the diff between the old and the new boxes? Try the different settings and see what happens. Hope that helps. To Fix the arc problem you have to physically remove pin 13 from an hdmi cable or get a hdmi to dvi male adaptor then female dvi to hdmi adaptor that will remove the pin 13 and your problem will be fixed.
Does anyone know if you switch from standard dvr to enhanced dvr equipment if you have to reprogram your universal remote. Thanks for any advice. No, those will only work when activated through a cable provider. Another option would be to look into purchasing a capture card and building your own using something like MythTV. Just hooked up and activated my new arris and tried to set up my fave series and random shows coming on tonight.
I know that the dvr will record though bc I hit record on a show that I had playing live and it shows up in the recordings with the red dot. Anyone else have this problem and how do u fix it? I had the same problem on first day received the Arris last week. I set up programs to record was not given option to record program as a series but when went into the DVR, nothing was scheduled to record.
I unplugged the Arris, waited 10 seconds then plugged it back in. Once it rebooted I searched on shows and set them up to record. This time it worked and was able to set-up shows to record as series. Artboard Created with Sketch.
Multichannel News. Multichannel Newsletter. The smarter way to stay on top of the multichannel video marketplace. Sign up below. The cable company is a bit late to the party. But how well does it work?
Stop the Cap! Time Warner currently sells the service at different price points. Customers with bundles of services can upgrade their existing DVR units to Whole House service for just a few dollars more. The cable company is deploying different boxes in different areas. These boxes replace any existing DVR equipment already installed, so be prepared to lose your recordings when you upgrade — they cannot be transferred.
In our area, the favored box is the Cisco unit. The older box was silver in color. Heat dissipation was obviously a major concern for Cisco, and the box is well ventilated, and even carries a fan, about the size of a CPU. Hard drive failure is the single most common reason for DVR problems, and a spinning hard drive often throws off considerable heat. Stacking boxes together in an enclosed home entertainment center cabinet eventually spells doom for many DVR units.
Hopefully, the improved ventilation will reduce those failures. Capacity has also been an ongoing concern for DVR users. The company says this should allow customers to record up to 75 hours of HD programming. After Time Warner installed the necessary filters, checked line quality, and verified where we wanted the boxes placed, in came the new equipment.
The client boxes are similar in style to the DVR, but considerably smaller. After installation is complete, Time Warner adds the set top equipment to your account and that authorizes the service. Recording and watching shows will be very familiar if you have used DVR service from Time Warner before.
Recordings are accessed from client boxes just as if you were in front of a traditional DVR box. Basic Whole House DVR service allows customers to record two shows at once while also watching a recorded show. If your home needs additional recording capability, you can obtain additional equipment that will let you record four shows at the same time for an additional charge.
Overall, everything about the service feels evolutionary, not revolutionary. Taking shows with you from room to room is by far the biggest selling point of Whole House DVR, but it carries a price.
Packaged bundles can bring those costs down, and asking about special deals and offers before signing up can make a major difference in price. One thing we do expect in the future: additional leveraging of MoCA technology, which can support far more than just multi-room DVR service. That means applications like multi-room gaming, or delivering all of your home entertainment system streams across a single coaxial cable is possible.
Ignoring the appalling acting, reminiscent of one of those late night movies on Cinemax where clothes start to come off, the video closely mirrors how our own installation went. As you had mentioned in the beginning of the article, many other providers have been offering this for some time now. I can record in my living room and pick it up in the bedroom. I do have to say that having the option of being in bed or the other room watching the same thing as … Read more ».
We get the whole house plus all their premium services. So you do get quite a bit for it. I moved to Signature Home becuase of the bundle savings.
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