Make sure you remove viruses and malware from your PC before you change your password. To reset your account using your phone or another PC, go to account. If you have a good antivirus program installed, make sure it's up to date and then do a full scan of your system.
If you don't have an antivirus app installed on your PC, Microsoft offers some solutions if you're running Windows 8. If you're running Windows 8. Do the following to turn on malware protection:. Select Start. Important: Regardless of which antivirus app you install, run a full scan on your PC before you change your password. You should also set up your antivirus app to automatically get updates and scan your PC on a regular basis. After you run the antivirus app, sign in to your account and change your password.
Make sure you create a strong password. If you can't sign in, reset your password. Because someone else had access to your account, we've reset some of your account settings. To check and change your account settings, go to connected accounts , forwarding , and automatic replies. As soon as we detect that your account might have been hacked, we start saving your deleted messages in a safe place. If you have seen some suspicious activities on your email, the first thing you should do is change the password.
NOTE: Microsoft is well-aware of the Hotmail security issues, which is why you can set it to prompt you to change your password every 72 days. That could help prevent any future attacks. Microsoft has a built-in feature that locks suspicious accounts automatically.
Run a full virus scan on every computer on which you access your Hotmail account. Remove any viruses or spyware located by the virus scan. Log into your Hotmail account.
Click "Change" next to password, then enter a new password. Combine uppercase letters, lowercase letters and numbers. Refrain from using any real words; a password comprised of a random string of letters and numbers will be much harder for hackers crack than a standard password.
Change your password at least once a month. Monitor the Hotmail password strength indicator and confirm that the new password registers as "Very Strong" before confirming the change. You can recover your account, even if a hacker has changed the password. First try to reset your password. Follow these steps at:.
Recover your account. Enter the Microsoft account that you use to sign in, and then select Next. If you don't know your Microsoft account, go to:.
Follow these steps to access the online account recovery form:. In the Contact email address text box, enter a current email address where we can contact you, and then select Next. Fill in as many of the boxes as you can. Tips for completing the online account recovery form. Answer as many questions as you can. Use the info that you provided when you created the account or last updated it.
Submit the form from a computer or device that you frequently use. After you complete the online account recovery form, you'll receive an email acknowledging that your request has been received. You'll receive a response to that request within 24 hours generally much sooner. We'll need you to provide some specific info:. Xbox console ID and serial number. To create a new Microsoft account, select Create a Microsoft account at:.
When setting up this new account, only use your phone number as a recovery option. Do not use an alternative email address as your other email accounts may also be compromised. Do not use this new Microsoft account on your Xbox console or on Xbox. If you can sign in to your account.
If Microsoft has identified any suspicious activity on your account, we'll lock the account for your security. Follow these steps if you see this message:. Select Next. On the How do you want to receive your security code? Sign in with your new password to continue to review the account for changes that may have been made by an attacker.
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