Walmart provides complaint portal to all their customer to provide any kind of issue related to thier website or product. You can easily complaint about E Commerce. If you have any query regarding anything comment on below box. Or Visit official website for more details information about Walmart Office Address. The Walmart headquarters is located in Bentonville, Arkansas — the location of the first Walmart stores.
The company was founded by Sam Walton. The Walton family retains ownership of the stores to this day with several of the family members considered some of the richest people in the world.
There are quite a few executives at the top of the Walmart chain. Thank you for subscribing to our newsletter. A system error has occurred, please try again later. Sign Up. Facebook Tweet LinkedIn Email. We refused to continue waiting. Instead, we requested that the original order be canceled, and a new order overnighted. Customer service refused. Customer service asked us to cancel order on our end, and could not overnight it but could instead expedite it for January We requested to speak to a supervisor because we could see that on our end, we would be able to have it delivered by January The supervisor was able to place the order on her end, but she could not guarantee arrival prior to the We agreed to those terms.
January 14 — we are still waiting and very much wish we had opted to go with another company as Walmart clearly does not care for its customers.
As you can see by this timeline, we have been more than forgiving with the date changes. We have, as customers, been given erroneous information multiple times, and I believe that it is beyond an insult to us to continue this charade of inadequate customer service.
I am a former Walmart associate worked there 8 years and 3 months left on July 28 from Lewisburg TN store for another job then around August 18 I came into Walmart to make a purchase and was followed and after my purchase was made I was asked to go with the asset protection associate was led to a room and 2 mangers were there and banned off the property for 6 months and no explanation. I have called home office and nothing has been done really thinking of pursuing legal matters on this inconvenience.
I want to know why I no longer get Walmart ads in my Sunday paper? The last one received I believe was around the beginning of Fall, therefore I did a lot of shopping Christmas with other stores. I live in the North Canton Ohio area and miss receiving Walmart ads! The day of Christmas he opened his present and in the box was only 3 tires only!
My grandson is a child, he does not understand this mistakes, please! The only thing I ask is for u all to provide me with that only tire. I really hope u can help me on this issue. Yolanda Perez. Please help me! On December 17 I ordered a Baby alive super snacks snackin Sara doll blonde.
From the online Walmart in Morehead ky. It showed 2 in stock. With ready by am Sunday December I placed the order and secured it by paying for it online. I have screenshots of this transaction. Was going to pick it up next day. I called Sunday December 18 and spoke to a Walmart associate. The associate told me it was coming on the truck and would be in around pm that day.
I was then going to have my wife pick it up Monday December On December 19 I got an email that Walmart cancelled my order. I called and then was told it was out of stock. I told the Walmart customer service that I was assured it was coming in. And I needed this because it was for my little granddaughter for Christmas. And also by the Walmart associate in Morehead ky. All Walmarts I could get in touch with in ky and Ohio plus toys r us and Meijers stores in both states.
But since they are sold out. They did have this item Saturday the December 18 and December 19 at toys r us. But since I ordered it from Walmart and verbally verified from Walmart I was getting this item. Then on December 24 I was contacted by a gentleman named Rob from management from Walmart in Morehead concerning my complaint. He stated it was the Walmart online sites. That was at fault for this issue. He then said that even though the website says his store has 2 in stock.
They have been out of this item in their store for 3 weeks. And he had turned the store upside down looking for these 2. My complaint is Walmart online ordering site mislead me and even the associate in believing they had the products available. And because of their failure to provide the services they offer to the public.
If Walmart has the products then it would be different. And in turn have left a child from getting a Christmas present that was assured I would get. But after this deception I then was unable to get it anywhere else.
When at the time it was in stock at other businesses. I feel Walmart should get a decrease in the BBB ratings. And this online issue needs to be addressed by an investigation. I feel Walmart does this to keep customers from buying from their competitors. And when like this time of year. I was told by a tier 2 Walmart customer service department.
That Walmart has an issue with this. This is the complaint I will be sending to the Better business bureau. An investigation needs to be done. Not even in stock. That is rather rude.. They sometimes made the wrong cakes for birthdays too.. I am very concerned with food safety at Walmart. You are allowing people to bring in dogs and place them in the carts where we put our food. They are not in any type of container, etc.
Their feet and and everything else are directly on the cart. Someone from the Health Department or Department of Agriculture needs to investigate you and put a stop to this. If those carts were tested you would probably find certain specimen on them from the dogs. I will not go back there for food until something is done about it. If they can fit in a handbag then they can fit in a container under the cart.
I have filed an official complaint with the Department of Agriculture Consumer Resources today. I would love to be contacted by you regarding this very unsanitary practice at Walmart. Cindy, it is against the law to question whether an animal is a service animal or not. It is not against the law to ask if an animal is a service animal. They must carry papers to prove so. Once that is done then the situation is what it is.
Hi There! Normally we buy different food but my husband went to there instead of the grocery store. On Thursday December 22 morning we noticed that Thunder had thrown up a couple times in the night. Not really thinking about it we did nothing. Then Friday he was still throwing up so we took his food away and decided that evening to give him water via syringe.
Saturday he was acting different then his normally cuddly self. He was hiding but would be so where he could see us. We got different food but he would not eat it and we continued the water via syringe. Christmas Day Sunday he was still staying away but would not really move from where he was.
Around dinner time I gave him water and left him on the counter, I came about 30 minutes later and he was laying in his split water. We dried him off and wrapped him in a towel. The family left for about 45 minutes. When we came back he was still in the same spot. My daughter cuddled him for a few minutes and went to bed. We tried to give him water but he was breathing funny.
I cuddled on him for about 15 minutes. I believe then he had a seizure but I am not sure as he was breathing weird and shaking. I loved on him and cuddled him and told him how much we all loved him. Thunder then died in my arms. When I had to tell my 6 year daughter Cat was really hers the next morning, it was awful.
She cried so hard I felt so bad. I did not know at that time it was the food. Please help get this food off the shelf. A friend of my recommended I look up After reading that is when I discovered it was because of the food.
Thank You Sincerely, Denise Ellis. It was very irresponsible of you. I can say that in the past Wal-Mart has made special orders for pets and exotic pets.. Ordered a gift card, when recipient tried to use it, card was blank, amount had never been credited to the card. Called Walmart. I have stopped ordering obviously.
Order I recently ordered a bed on line for my 7 yr old grand daughter. I ordered the bed, then went to the store to pay cash for the item on December 20th. On the site it stated that it was guaranteed to be delivered by December 23rd.
When tracking the order, it stated that a label had been printed for fed-ex but nothing more. Friday afternoon I checked online, tracking, fed-ex and with store and no one could help me with any information.
Saturday morning I finally spoke with federal express who stated that they never received the item so they could not deliver it. I then called walmart. While this was not the answer I was looking for and did not want to try and explain this to my 7 yr old grand daughter, I thought we could survive this.
I was assured I would receive an email confirmation and for my trouble receive a Several hours passed and I had no email, which sent up a red flag for me. I didnt make it out of the store from paying for the first order and I had 5 emails on my phone. I called back and spoke with Sophia who proceeded to tell me that she did see the order BUT I would have to pay for it before they would ship the item!!!!!!!!
Sophia told me she would work on the problem and see what she could do. After spending 45 mins or more on the phone she assured me the problem was fixed….. I let things be for Christmas and tried to deal with my 7 yr old granddaughters crocodile teears as she watched everyone open alot of presents, to her few, since her big present was not here. Monday, I still had not received an email confirmation or any other information regarding the bed.
The first young lady obviously didnt even want to deal with the issue because after I explained the situation, she hung up. I called back and spoke with a very helpful lady named Debbie.
Debbie was baffled and confused and after telling me she couldnt tell me when it would process or when it would ship, ended getting the supervisor on the phone, Pauline. Pauline worked on this for over an hour and a half.
Her resolve was this, the guy who was to put the order in messed it up, refunded the full amount on my order, not So now I would need to take the recepit and go to the store, stand in line and have them refund the money to hand it back to them, showing a once again paid for it and it would ship. She also stated that someone from corporate would call me within the next 24 hours regarding this entire issue.
It would be here by thursday. I went, I stood in line 30 mins and nobody could help me. The order number wasnt valid, phone number wouldnt work. Blake came to the rescue. Blake called customer service, kept on till he was transferred to someone who he felt would help.
During this process, he tried to scan the original recepit and it was invalid, due to the first order being deleted. So even if I wanted my money back, no one could do that.
We eventually talked to Tianna, in escaleted billing. She tried to say that it would have to be manually keyed in and that would take 3 plus days. Blake let her tell me that, which was not an answer I was settling for, period. Tianna immediately got sideways with me stating that if I wanted my money back, she could do that, but it would be days.
NOPE only took you 10 seconds to take my money, 1 idiot 10 minutes to mess this whole thing up and it would NOT take that to get my money back. She ended up assuring Blake that a confirmation email would go out Monday night and the bed would be there by thursday. Almost a week past when it was Guaranteed to be at my house! When I called, my order could not be pulled up by phone number nor order number, nor name. The only way anyone pulled it up was by email. The first young lady to answer, after 15 minutes of explaining all this, hung up, go figure, seems to be a trend in this company.
I then got a lady named Sheila, well Sheila was helpful, until she told me she was sorry but it would be 5 days to process and she could not tell me when the item would be here. At that point I told her I wanted the supervisor on the phone, she hung up!!!!!! YEP another one!!!!! I called back AGAIN — my only comment was I want the highest paid, ranked person, physically working in your building, on the phone, now.
The phone was put on hold for 32 minutes and then Leo picked up. After 28 minutes, Maurice Brown got on the phone. He worked on this for another 33 minutes and made a few phone calls and told me the bed was on the truck, he called and had them put it on there and it would be delivered to my house thursday.
We will see what happens BUT I have spent over 8 hours of my time and life, dealing with a numerous amount of people, who many are totally incompetant to do there job, but dont care to inconvience their customers. The very customers that keep them in a check. I never received the While this is great, I feel no where near compensated for the time, drama, stress, tears of a 7 yr old, nor grief I have experienced thru this nightmare for a bed.
This was my first online experience and I can bet you every penny I have or will ever have , it will be my last, most specifically, with walmart. Sheila, I wonder if it is the same young man that fixed my order by putting 3 fake refunds into my account and then tried to order a X-Box on my account on Dec 6. I have been on the computer and phone since. Corporate office needs to investigate. I have never been so disappointed. Becuase of the unreliable shipping to store delivery process, my 4 year old grandson did not have his bike from Santa Christmas morning.
Delivery was promissed on Dec 21st, today is the 27th and I still do not have his bike. My sister sometimes goes to flee markets and pawn shops looking for things in the box or new with out tags and has people check if the upc number is the same at the stores. She has bought bicycles and taken TAGS off of bikes in the store and put them on the bikes as she returned them.. I ordered something i thought i was ordering from you, all end up be sent from a third party and it was used, so im telling ever one not to order anything from you guys online again because you never know from where its coming.
Bad customer service and dealing with customer problems. To add insult to injury I just found out that the gift I ordered for my daughter that was about This is false advertising Wal Mart. I am a single mother of 4 who works hard and I do not have the extra money to go out and buy my daughter another gift, my daughter will be the only one not opening a special earned gift on Christmas Day. Way to go Wal Mart. I am so upset and I have yet to hear from Wal Mart about my prior post.
Again please contact me Wal Mart!!!! I placed an order on Walmart. As the next couple of days go on I check the order history again to see if the order has shipped yet. I decided to call the Dundalk, MD store on the 20th just to see if it had come in so I could pick it up earlier.
I was transferred to a desk where the phone rang off the hook. I then spoke to a representative who tells me the tracking number so we track it on the phone together only to find out it says Not found on FedEx website.
That means I have an invalid tracking number. Had it said label created then we know its just sitting somewhere but it says Not Found so where is my package? How could my account history been updated to show shipped from processing if it was not actually shipped?
She tells me they can re order me a new one. Well, we can refund you, she says but it takes up to 5 business days. I said what about the call I was supposed to receive in the morning, the rep says if we get phone calls we have to deal with them before you and the manager is at lunch. Now its PM and I still have not received any call back shows how much they care about their customers and truly shows that I am not a priority at all.
On top of it, they have nerve to send me an email to do a survey about my experience. You have got to be kidding!! I can NOT believe the kind of treatment I am receiving.
Plus, why on earth, in my right mind, would I even think about placing another order after all of this inconvenience to me 3 days before Christmas. I went shopping last night, I have a child that has learning disabilities. I ended up buying a Inno Tech tablet learning tablet with 2 games learning games I saw in another secured cabinet 2 other games that I was interested in.
Not only that she reprimands them in public? In front of customers? To help customers? Then as I mentioned earlier it took over an hour of waiting to get inside cabinet, finally the 2 Managers that I spoke of opened the cabinet, the 2 games inside were so old that they were not in the Wal Mart system. Wait they are not in your syatem anymore because they are that old,Really? Then why are these old games still on your shelf?
Why would you charge me more than the value of a brand new game? Why would you be so rude when I am buying the entire system plus games? And then tell me you are doing me a favor? I am appalled. Please contact me. I really need to speak to someone about this. I spend alot of money in your stores to be treated like this!!! Jessica, they did me the same way. Dear Customer Service. I am so deeply disappointed and feel very mislead by Walmart.
On Dec 19th I placed a order with my shipping pass. As I understand it that provides me with 2 day shipping. I found an item on Amazon and Walmart. I elected to purchase with Walmart. The next day I recieve my order confirmation and shipping details. The email says my order will arrive Dec 22 but when I click on the track package tab the information says different…..
Meanwhile I imagine my 2 other children opening their gifts on Christmas morning and my 3rd little guy not. I was told 2 day shipping on Dec. I can not go and purchase another one in any store. So Walmart has ruined a 6 yr old boys Christmas! This gift is all he wanted and now he will be left with nothing. I am sure that there could have been something Walmart, a pretty large company, could have done to save this little boys Christmas.
Instead of going the extra mile for a mislead customer, they did nothing. I really thought Walmart would step up and source this item out from anywhere and get it to this little boy on time. Needless to say I will never shop at Walmart again.
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